Prices
The complete course price is £385 plus 20% VAT if you will be taking this course while in the UK, or your employer is a UK based company.
If you have completed an online course with IH OTTI in the previous 12 months, there is a loyalty discount of 10% and the price for teachers working in an IH school is £327. Just let us know on the application form if you would like to claim these discounts.
Please note that discounts cannot be used in conjunction with each other.
Who is this course designed for
This is an IH Specialist short course for Managers in an Academic Context in Managing Customer Service. This course is for you if:
- You are a new manager, or a manager with some experience, who wishes to understand and improve customer service in your organisation or department;
- You want a course that gives you a range of practical ideas as well as a theoretical grounding in the topic;
- You want to discuss issues and solutions with other managers and with a course tutor, networking within a global community.
Entry requirements
The course requires a minimum English language level of C1. The course can be taken by managers working in a language school context in any department e.g. DOS, Marketing Manager, Head of Reception or School Director.
Please note online applications close on the Wednesday before the course starts. But we sometimes have late availability, so please get in touch with the admissions team on [email protected] and we will see if there are any last minute spaces.
Course objectives
On this course you will learn about the different aspects of customer service in a language teaching organisation and examine customer expectations. You will explore how to improve the customer journey in your organisation or department and how to rectify quality issues.
About the school
Established in 2009, IH Sofia is a fast-growing school, with 3 main centres, based in the capital of Bulgaria. We have excellent team spirit and work closely with our students, parents, corporate clients and partner schools.
The school’s qualifications and extensive experience create diversity in the learning approach and personalisation of the courses according to the students’ needs and preferences. IH Sofia works only with highly qualified foreign teachers with extensive experience in teaching modern languages around the world.
Sofia is a city with a variety of events, international concerts, restaurants, bars, shopping streets, and a vibrant nightlife. Prices are very reasonable, meaning you can enjoy a great night out for around 40 Euros, including a 3-course meal, drinks, and entrance to clubs and bars. With the attractive salary and low prices, many teachers have an active social life and travel, while saving up to 400 Euros each month.
For those who love the outdoors, skiing and hiking are only 20 minutes from the centre and mountain ranges and beaches within a couple of hours. If you’d like to go further afield then Bulgaria borders Greece, Turkey, Romania and Serbia. Trips to Istanbul and Dracula’s castle are highly recommended.
